Redress Policy

Manager Rejected Loans

• Should an applicant’s proposal for financial assistance be rejected by the General Manager, the applicant shall have the option of appealing the decision to the Loans Committee.
• If the application is subsequently rejected by this second review of the Loans Committee the applicant shall have no further recourse to appeal.
• Applicants have the option to re-apply for financing with a new and complete application package at any point following a rejection. The application will be considered as a new application.

Finance Committee Rejected Loans

• Should an applicant’s proposal for financial assistance be rejected by the Loans Committee, the applicant shall have the option of appealing the decision to the Board of Directors.
• If the application is subsequently rejected by this second review of the Board of Directors the applicant shall have no further recourse to appeal.
• Applicants have the option to re-apply for financing with a new and complete application package at any point following a rejection. The application will be considered as a new application.